AT&T is converting their network to GSM 800Mhz. Unfiortunately for customers, AT&T is swapping out gear supporting their existing TDMA and CDMA users, and replacing it with GSM gear, thus reducing coverage for those with existing AT&T service. Here in the SF Bay Area, I began noticing poor coverage and other problems earlier this year. This followed closely on the heels of the customer-friendly letter I received from AT&T that they were unilaterally terminating my PocketNet (CDPD) service (of course, they forgot to terminate the billing for it).
What annoys me about this the most is how they are making this change, especially the issue of reducing coverage, and simply not telling customers anything about it. Of course they are not reducing the price or offering other compensation for existing customers. And of course calling AT&T and visiting the local AT&T store has been a complete waste of time. They simply offered nothing, no incentives at all, to switch to their new GSM service, or any reason for staying with AT&T.
Eventually, all AT&T customers, will have to change to GSM phones, but don’t expect any help from AT&T in doing so.
In my case, they left me with a phone/service that was inoperable (I lost coverage in my area), and they expect me to pay to buy a new phone, sign-up for a new contract, and pay a termination fee. Yeah, right.