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Posts Tagged ‘nexus’
Followup to Nexus One and my “right stuff” comment
The NY Times has an article about Google’s (lack of) tech. support for the Nexus one phone entitled Hey Google, Anybody Home? The NYT reiterates some of points I’ve made here before, including in my prior post about Nexus One.
Google’s celebrated algorithms may power the Web’s most popular search engine, but they have not yet been programmed to answer a call when a customer has a problem. …
Some analysts said that Google appeared to have misjudged the service demands that come with being in the business of selling sophisticated gadgets.
Time will tell whether Google’s historic “we don’t provide support, we’re Google, we don’t have to” attitude is going to carry over from search to U.S. cell phone users.
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