Unfortunately, it’s sort of not enough, at least for me. This is too great of an offense to be repaired with “we’re sorry” – the fact that the service got launched with that kind of flawed approach says a great deal.

I have not “used” the service (thankfully) but I was getting so much spam from the service that I had to install a filter that blocks all email from boxbe.com along with any email that even mentions Boxbe.

We will have to agree to disagree on this one. You may be a nice guy and all that, but you cannot operate a brand that fills my email with your spam and impacts the credibility of my friends and then expect me to accept “we’re sorry” – in fact, I didn’t even see a “we’re sorry” in there.

Again, just like I said in my Spam Rants of several years ago http://www.toyz.org/index.cgi/SpamRants this is another service that makes the spam problem worse, in the long haul, not better. It’s another counter-measure that’s as bad as the problem itself.

My name is Randy Stewart and I’m the product manager for Boxbe. I’ve responded to each one of the bloggers that you mentioned above. While Markus has yet to post my response to him, Alec actually wrote another post praising us for “Learning Quickly.”

http://saunderslog.com/2008/04/24/boxbe-is-learning-fast-learn-from-them/

It’s not clear from your post whether you have used our service or not, but we have made changes to how our invitation process works taking the feedback we’ve received and improving the process as a result of those recommendations.

The mistake we made was in coupling invitations with adding contacts. We thought we were streamlining our registration process, but it seems that we made signing up more confusing.

We separated the two pages last Tuesday and at least in theory, made our sign up process more clear.

I’d be happy to address any concerns that you might have about the site or if you have any other feedback about Boxbe.

Cheers,
Randy Stewart
Boxbe Product Manager

randy@boxbe.com