Comments on: DirecTV reports strong Q4, but many long time customers ticked off http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/ Mr Blog. Very technical, or silly, sometimes absurd. Sat, 21 Jan 2012 19:31:53 +0000 hourly 1 http://wordpress.org/?v= By: Ryan http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-5327 Ryan Tue, 01 Sep 2009 23:11:26 +0000 http://mrblog.televolution.net/?p=392#comment-5327 Now it looks like DirecTV is facing a class action lawsuit for the NFL Sunday Ticket promo: http://www.dtvclassactionlawsuit.com/index.php?option=com_content&view=article&id=48 Now it looks like DirecTV is facing a class action lawsuit for the NFL Sunday Ticket promo:

http://www.dtvclassactionlawsuit.com/index.php?option=com_content&view=article&id=48

]]> By: loveladyrick http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-5323 loveladyrick Thu, 20 Aug 2009 04:33:06 +0000 http://mrblog.televolution.net/?p=392#comment-5323 I've been a DirecTV customer since I could first get a dish in 1994. Over the past year, my receiver started turning itself off, then back on, but on a different channel. It's always the same channel it switches to, at least for a month or two, then it's a different channel. I picked up another, older receiver (like mine) so I could have the programming mirrored to my family room downstairs. First, the imbecilic staff at DirecTV (after hours of trying)finally got the programming turned on to the additional receiver. They kept asking questions about the primary receiver, but I repeatedly told them DO NOT MAKE ANY CHANGES TO THAT RECEIVER! As I figured they would, they screwed up and destroyed my access card on the primary, so I had to go several days without programming on my main TV while they supposedly "express" mailed a new card. Then all the ensuing hassles to reset the receiver. It didn't take long to see that both receivers were resetting themselves and switching to the exact same channel, which is FAR more than a coincidence. DirecTV staff assured me that they had no way of doing this and I told them they were liars. The software on the access cards allows them to do pretty much anything they want at any time. The odds of two receivers doing the exact same thing at the exact same time every, single day must be in the billions to one category. Anyone with older receivers experiencing these same problems, I believe I know why. They're trying to get us to upgrade to new receivers so we'll be tempted into newer features like costly HD channels, etc. If they make us think our receivers are going bad, then maybe we'll just get rid of our equipment and buy new from them. I don't know about everyone else, but I'm on a tight budget and cannot afford more costly programming. Especially with all the freeze framing, sound dropouts, etc. and NO, not just during bad weather, ALL THE TIME! One last thing is local programming. Our local CBS station cannot even provide a decent signal to people living RIGHT INSIDE THE CITY LIMITS! However, they refuse waivers to ALL OF NORTHEAST MICHIGAN CLAIMING TO BE PROVIDING THEM WITH CBS! This means we can't get CBS over the air or on the satellite. DirecTV sits on their asses and says they have no control, so contact the FCC. The FCC feeds you the same line as DirecTV. I'd like to start a class action lawsuit against the TV station, DirecTV and the FCC to get this fixed. Most of the network programming WE USED TO WATCH was on CBS! This whole system is a joke! I’ve been a DirecTV customer since I could first get a dish in 1994. Over the past year, my receiver started turning itself off, then back on, but on a different channel. It’s always the same channel it switches to, at least for a month or two, then it’s a different channel.

I picked up another, older receiver (like mine) so I could have the programming mirrored to my family room downstairs. First, the imbecilic staff at DirecTV (after hours of trying)finally got the programming turned on to the additional receiver. They kept asking questions about the primary receiver, but I repeatedly told them DO NOT MAKE ANY CHANGES TO THAT RECEIVER! As I figured they would, they screwed up and destroyed my access card on the primary, so I had to go several days without programming on my main TV while they supposedly “express” mailed a new card. Then all the ensuing hassles to reset the receiver.

It didn’t take long to see that both receivers were resetting themselves and switching to the exact same channel, which is FAR more than a coincidence. DirecTV staff assured me that they had no way of doing this and I told them they were liars. The software on the access cards allows them to do pretty much anything they want at any time. The odds of two receivers doing the exact same thing at the exact same time every, single day must be in the billions to one category.

Anyone with older receivers experiencing these same problems, I believe I know why. They’re trying to get us to upgrade to new receivers so we’ll be tempted into newer features like costly HD channels, etc. If they make us think our receivers are going bad, then maybe we’ll just get rid of our equipment and buy new from them. I don’t know about everyone else, but I’m on a tight budget and cannot afford more costly programming. Especially with all the freeze framing, sound dropouts, etc. and NO, not just during bad weather, ALL THE TIME!

One last thing is local programming. Our local CBS station cannot even provide a decent signal to people living RIGHT INSIDE THE CITY LIMITS! However, they refuse waivers to ALL OF NORTHEAST MICHIGAN CLAIMING TO BE PROVIDING THEM WITH CBS! This means we can’t get CBS over the air or on the satellite. DirecTV sits on their asses and says they have no control, so contact the FCC. The FCC feeds you the same line as DirecTV. I’d like to start a class action lawsuit against the TV station, DirecTV and the FCC to get this fixed. Most of the network programming WE USED TO WATCH was on CBS! This whole system is a joke!

]]> By: Michigan http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-5306 Michigan Mon, 03 Aug 2009 17:01:43 +0000 http://mrblog.televolution.net/?p=392#comment-5306 I WAS a DirecTV customer but just ended my relationship with them today. They are awful. Credits never appeared, the customer service is awful, and the service is overpriced. I switched to AT&T Uverse. Anything has to be better than DirecTV. I WAS a DirecTV customer but just ended my relationship with them today. They are awful. Credits never appeared, the customer service is awful, and the service is overpriced. I switched to AT&T Uverse. Anything has to be better than DirecTV.

]]> By: Fran http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-5227 Fran Sat, 28 Mar 2009 14:25:42 +0000 http://mrblog.televolution.net/?p=392#comment-5227 I have had DIRECTV for 3 months now. All the credits and price promises that I got when I signed up are now a problem that I have to spend at least 40 mins on the phone once a month. I was promised a bill of $47.99 a month, my real bill is $73.94, that is a 25.95 differents that they can't do anything about. I went to directv to save money and now I am spending more and getting less. It is the slowest and most confusing system on the market. If you are thinking of getting directv you better talk to your cable company 1st and see what they can do for you, because direct is not CHEAPER OR BETTER. I have had DIRECTV for 3 months now. All the credits and price promises that I got when I signed up are now a problem that I have to spend at least 40 mins on the phone once a month. I was promised a bill of $47.99 a month, my real bill is $73.94, that is a 25.95 differents that they can’t do anything about. I went to directv to save money and now I am spending more and getting less. It is the slowest and most confusing system on the market. If you are thinking of getting directv you better talk to your cable company 1st and see what they can do for you, because direct is not CHEAPER OR BETTER.

]]> By: CalBoomer http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-5222 CalBoomer Tue, 24 Mar 2009 16:41:46 +0000 http://mrblog.televolution.net/?p=392#comment-5222 Hey. We are customers in California and just experienced terrible customer service. Tonya, the supervisor at the call center in South Carolina was absolutely no help. I tell you, if I didn't hate cable TV so much, I would give up this service. Hey. We are customers in California and just experienced terrible customer service. Tonya, the supervisor at the call center in South Carolina was absolutely no help. I tell you, if I didn’t hate cable TV so much, I would give up this service.

]]> By: khylek http://mrblog.org/2008/03/30/directv-reports-strong-q4-but-many-long-time-customers-ticked-off/comment-page-1/#comment-917 khylek Fri, 18 Apr 2008 19:29:16 +0000 http://mrblog.televolution.net/?p=392#comment-917 Saw this when you upgraded to 2.5... I JUST had a very negative experience with DirecTv. I twittered about it, and blogged about it. Comcast is on Twitter and responded to my questions immediately. I saw DirecTv hit my blog post after finding my Tweets. I got a call from the Office of the President. They are sending me out a new receiver in hopes that it'll fix my audio problem. I will say though that their dive into HD and away from Tivo has seriously damaged my opinion of them. The whole situation with TV is stupid. The AppleTV can do some things right. But in order to be a real solution, it needs DVR a receiver for cable or OTA and a Blu-Ray DVD playback option. If they could do that I would glady dump DirecTv. Saw this when you upgraded to 2.5…

I JUST had a very negative experience with DirecTv. I twittered about it, and blogged about it. Comcast is on Twitter and responded to my questions immediately.

I saw DirecTv hit my blog post after finding my Tweets. I got a call from the Office of the President. They are sending me out a new receiver in hopes that it’ll fix my audio problem.

I will say though that their dive into HD and away from Tivo has seriously damaged my opinion of them.

The whole situation with TV is stupid. The AppleTV can do some things right. But in order to be a real solution, it needs DVR a receiver for cable or OTA and a Blu-Ray DVD playback option. If they could do that I would glady dump DirecTv.

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