Comments on: Consumer Reports on VoIP in Feb 2005 Issue http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/ Mr Blog. Very technical, or silly, sometimes absurd. Wed, 16 May 2012 18:11:13 +0000 hourly 1 http://wordpress.org/?v= By: Betty Frock http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-405 Betty Frock Tue, 12 Feb 2008 20:46:49 +0000 http://mrblog.televolution.net/?p=183#comment-405 I am a very discerning consumer, always researching future purchases and services almost to a fault. Can't go wrong with Vonage, right? WRONG! Don't touch this company with a ten foot pole. Their service is deplorable at best...can't fax, poor line condition, garbled calls.."must be your ISP..." Want to quit..."That'll be $93.28, please bend over." And they have all their problems neatly protected behind the "we don't stand behind our service" disclaimer. I have never felt so violated by a company in my life. VONAGE IS A THIEF! I am a very discerning consumer, always researching future purchases and services almost to a fault. Can’t go wrong with Vonage, right? WRONG! Don’t touch this company with a ten foot pole. Their service is deplorable at best…can’t fax, poor line condition, garbled calls.."must be your ISP…" Want to quit…"That’ll be $93.28, please bend over." And they have all their problems neatly protected behind the "we don’t stand behind our service" disclaimer. I have never felt so violated by a company in my life. VONAGE IS A THIEF!

]]> By: Sharon Majors http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-404 Sharon Majors Sat, 09 Jun 2007 21:25:44 +0000 http://mrblog.televolution.net/?p=183#comment-404 I would advise cusotmer to avoid Motorola and Wireless Toys.I have been using cell phones for almost 20 years and this is the most unreliable phone I have ever had. My husband got a cheaper Nokia at the same time. I made the mistake of signing upo for a 2 year contract so I am now stuck with it although it only works 60-80% of the time. As a reliable security device, it's useless. I also made the mistake of buying it from Wirelss Toyz . I thought since they represented several providers they would give me good advice. I switched form Cingular to Verizon because I though it would be more reliable. Instead it has been much less reliable, although I think the problem may be primarily with the Motorola phone not Verizon.<br /> <br /> I will probably need to buy another phone soon even though my contract has not expired but it won't be a Motorola and I will stay away from Wireless Toyz. I would advise cusotmer to avoid Motorola and Wireless Toys.I have been using cell phones for almost 20 years and this is the most unreliable phone I have ever had. My husband got a cheaper Nokia at the same time. I made the mistake of signing upo for a 2 year contract so I am now stuck with it although it only works 60-80% of the time. As a reliable security device, it’s useless. I also made the mistake of buying it from Wirelss Toyz . I thought since they represented several providers they would give me good advice. I switched form Cingular to Verizon because I though it would be more reliable. Instead it has been much less reliable, although I think the problem may be primarily with the Motorola phone not Verizon.

I will probably need to buy another phone soon even though my contract has not expired but it won’t be a Motorola and I will stay away from Wireless Toyz.

]]> By: beth http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-403 beth Sun, 31 Dec 2006 01:01:11 +0000 http://mrblog.televolution.net/?p=183#comment-403 After spending an hour on the telephone I decided to check out Vonage's consumer reports. I am so glad I did! While trying to figure out how to connect the device I already purchased to Vonage and get the advertised 2 months free, I observed that the customer service reps in India don't know how to do anything except for a sales spiel and sign you up. If they treated a potential customer this poorly, I don't have high hopes for paying, "locked-in" customers. After spending an hour on the telephone I decided to check out Vonage’s consumer reports. I am so glad I did! While trying to figure out how to connect the device I already purchased to Vonage and get the advertised 2 months free, I observed that the customer service reps in India don’t know how to do anything except for a sales spiel and sign you up. If they treated a potential customer this poorly, I don’t have high hopes for paying, "locked-in" customers.

]]> By: dave http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-402 dave Sat, 28 Oct 2006 06:24:22 +0000 http://mrblog.televolution.net/?p=183#comment-402 Vonage has the nerve to charge a $43 cancellation fee. You have to reboot daily, good luck getting calls and placing calls. Not at all worth the monthly fee. Customer service is non existant and the tech support is terrible and is located offshore. You will not be able to understand them and they will not be able to help you. They will tell you to unplug the adapter and reboot. VONAGE IS THE WORST PHONE COMPANY IN THE US. Vonage has the nerve to charge a $43 cancellation fee. You have to reboot daily, good luck getting calls and placing calls. Not at all worth the monthly fee. Customer service is non existant and the tech support is terrible and is located offshore. You will not be able to understand them and they will not be able to help you. They will tell you to unplug the adapter and reboot. VONAGE IS THE WORST PHONE COMPANY IN THE US.

]]> By: James http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-401 James Sat, 28 Oct 2006 06:20:01 +0000 http://mrblog.televolution.net/?p=183#comment-401 Vonage is the worst company in regards to customer service and quality. I had the service for about 2 months and it was horrible. Constant loss of service, dropped calls, poor quality. I could not make calls and the phone would ring, and when I answered there would be no one on the other end. At times I could hear the person that called me speaking but they could not hear me. If there were an emergency we would have died because we would never be able to place a call to 911. I lost service daily and cancelled my service,They then charged me $44 to cancel their poor excuse for a phone service, sent me to collections when I refused to pay a disconnect fee, and did not work with me. Under no circumstances should you consider Vonage as phone provider. Vonage is the worst company in regards to customer service and quality. I had the service for about 2 months and it was horrible. Constant loss of service, dropped calls, poor quality. I could not make calls and the phone would ring, and when I answered there would be no one on the other end. At times I could hear the person that called me speaking but they could not hear me. If there were an emergency we would have died because we would never be able to place a call to 911. I lost service daily and cancelled my service,They then charged me $44 to cancel their poor excuse for a phone service, sent me to collections when I refused to pay a disconnect fee, and did not work with me. Under no circumstances should you consider Vonage as phone provider.

]]> By: Don http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-400 Don Tue, 20 Dec 2005 18:39:14 +0000 http://mrblog.televolution.net/?p=183#comment-400 Started out as a regular trip to the store Wireless Toyz. The employees promised us 2 free phones with a family plan of 4 people. But,they ended up charging us for the 2 free phones as advertised. So we said no to the deal. Today, we recieved a billing charge of $500 for activation and cancellation fees. Within 20 minutes, a court case has developed here. TIME TO SUE. Started out as a regular trip to the store Wireless Toyz. The employees promised us 2 free phones with a family plan of 4 people. But,they ended up charging us for the 2 free phones as advertised. So we said no to the deal. Today, we recieved a billing charge of $500 for activation and cancellation fees. Within 20 minutes, a court case has developed here. TIME TO SUE.

]]> By: Joao Paglione http://mrblog.org/2005/01/02/consumer-reports-on-voip-in-feb-2005-issue/comment-page-1/#comment-399 Joao Paglione Fri, 11 Feb 2005 10:15:18 +0000 http://mrblog.televolution.net/?p=183#comment-399 Glad, I came across your site. (How did I end up here anyway, oh well that's typical).<br /> <br /> After being 'Skyped-Out'; I decided to ask my housemate if he wanted to get VONAGE.<br /> <br /> Currently, I am getting free Wireless G, which isn't bad...<br /> <br /> unless you are the FCC!<br /> <br /> Cheers Glad, I came across your site. (How did I end up here anyway, oh well that’s typical).

After being ‘Skyped-Out’; I decided to ask my housemate if he wanted to get VONAGE.

Currently, I am getting free Wireless G, which isn’t bad…

unless you are the FCC!

Cheers

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