Comments on: AT&T Wireless sucks http://mrblog.org/2003/07/20/att-wireless-sucks/ Mr Blog. Very technical, or silly, sometimes absurd. Sat, 31 Jul 2010 23:49:50 -0700 http://wordpress.org/?v=abc hourly 1 By: Tom http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-5215 Tom Wed, 18 Mar 2009 23:40:42 +0000 http://mrblog.televolution.net/?p=31#comment-5215 I have service with AT&T for a while now and I recently switched to verizon. I made numerous complaints about there shitty service and they told me that they just did not have very good towers in the area(north carolina) and to give them a couple of years to build up bullshit. I then told them that I travel and do not get good service anywhere I go. The other day I dropped too many calls and got pissed so I drove to verizon and switched my numbers over. which canceled my service at&t wants me to pay a early termination fee I called them from the verizon phone when I called them they asked me why I did not call them before I switched and I told them it was because I did not have service. When you call them the recorded message even says that if you have shitty service hang up and call their number from another phone this is bullshit. I was wondering if anyone knew of a consensus law suit I have service with AT&T for a while now and I recently switched to verizon. I made numerous complaints about there shitty service and they told me that they just did not have very good towers in the area(north carolina) and to give them a couple of years to build up bullshit. I then told them that I travel and do not get good service anywhere I go. The other day I dropped too many calls and got pissed so I drove to verizon and switched my numbers over. which canceled my service at&t wants me to pay a early termination fee I called them from the verizon phone when I called them they asked me why I did not call them before I switched and I told them it was because I did not have service. When you call them the recorded message even says that if you have shitty service hang up and call their number from another phone this is bullshit. I was wondering if anyone knew of a consensus law suit

]]> By: D http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-1000 D Fri, 25 Apr 2008 02:01:02 +0000 http://mrblog.televolution.net/?p=31#comment-1000 I had the $99.99 2000 minute plan with AT&T and the nights and weekend package for 8.99 of course it was $7 when I started and raised without any notice. I called for a question and was told about the \"new\" plan that was unlimited minutes for $99.99 and I could take off my nights and weekend plan and save money. I asked what the catch was and was told there was no catch. I asked if my bill would be less expensive and the representative in the \"business\" department said it will be at least $10\'s less. Well the next month my bill was almost $20 more, I figured it was due to the prorating. Then I get my next bill and it was again more excpensive than my old plan. So I called to find out what was going on. Come to find out that the corporate discount I had been receiving becasue I work for a large company was no longer available on this \"promotional\" plan. I was never told about this - oh and there WAS a catch. I called the office of the president - and of course they will not honor my companies corporate discount. They switched me back to my old plan without my knowledge - gotta love the listening skills of their \"business\" department. I have had so many dropped calls, connection errors, network busy --- the list goes on and on I just cant take it any more. Oh and the kicker is I worked for this company for over 9 years - the service has gone down hill especially since the AT&T merger. No one really cares it\'s all about the mighty dollar. I am swithing to another service once I do my research. I had the $99.99 2000 minute plan with AT&T and the nights and weekend package for 8.99 of course it was $7 when I started and raised without any notice. I called for a question and was told about the \"new\" plan that was unlimited minutes for $99.99 and I could take off my nights and weekend plan and save money. I asked what the catch was and was told there was no catch. I asked if my bill would be less expensive and the representative in the \"business\" department said it will be at least $10\’s less. Well the next month my bill was almost $20 more, I figured it was due to the prorating. Then I get my next bill and it was again more excpensive than my old plan. So I called to find out what was going on. Come to find out that the corporate discount I had been receiving becasue I work for a large company was no longer available on this \"promotional\" plan. I was never told about this – oh and there WAS a catch. I called the office of the president – and of course they will not honor my companies corporate discount. They switched me back to my old plan without my knowledge – gotta love the listening skills of their \"business\" department. I have had so many dropped calls, connection errors, network busy — the list goes on and on I just cant take it any more. Oh and the kicker is I worked for this company for over 9 years – the service has gone down hill especially since the AT&T merger. No one really cares it\’s all about the mighty dollar. I am swithing to another service once I do my research.

]]> By: ET http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-118 ET Wed, 05 Mar 2008 23:23:48 +0000 http://mrblog.televolution.net/?p=31#comment-118 I have used Cingular, now AT&T for a year now.The first year is ok....till they start stealing your rollover back....<br /> Customer service has always been bad.<br /> I will go with US Cellular after this contract is over in another year.<br /> US Cellular at least has free incoming. I have used Cingular, now AT&T for a year now.The first year is ok….till they start stealing your rollover back….
Customer service has always been bad.
I will go with US Cellular after this contract is over in another year.
US Cellular at least has free incoming.

]]> By: At War With AT&T http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-117 At War With AT&T Mon, 14 Jan 2008 02:58:08 +0000 http://mrblog.televolution.net/?p=31#comment-117 I signed up with Cingular on Jan. 28th of 2007. I got a Nokia E-62 smartphone with unlimited web, tethering and messaging (yes, there were newer ones out at the time but this one did everything I needed for less money). For the first three months of service I received duplicate bills of *different* amounts every month. Services that I never asked for were added at random and ones I used (such as unlimited messaging) were removed w/o my say-so. Worse, the phone was locked down to an absurd degree..90% of all Symbian software would not install on it. It locked up and rebooted constantly, and as a tethered modem it disconnected so much it was almost useless. I had them exchange the phone but the replacment works only marginally better. The one bright spot is AT&T's online account management which seems to work OK most of the time. But I have literally been in the local AT&T store every single month fighting them over everything you can imagine. When I ask questions no two associates will give the same answer. They are incompetent to the point of absurdity. Two days ago I walked into the store to make SURE they did not automatically renew my contract when it comes do. The salesgirl tells me I have TWO-year contract. I shut her down instantly, telling her that I had the paperwork to prove I signed a one-year agreement (and paid extra for my phone to do so). She said a manager would call me the next day and sure enough, one actually did. This arrogant woman proceeds to tell me that AT&T hasn't offered one-year contracts for over two years..long before I got my phone, long before I read the signs on the walls showing 1-yr and 2-yr pricing. Process that for a moment, folks - can you fathom the level of dishonesty at work here? This woman then tells me that if I bring in the paperwork to PROVE that I actually bought what SIGNS ON THE STORE WALL ADVERTISED and which they sold me, THEN she can adjust my contract. Almost everyone I know is with Verizon or Sprint. I foolishly never asked them why. For God's sake, do not EVER give AT&T your business unless a living nightmare is your idea of a good time. I signed up with Cingular on Jan. 28th of 2007. I got a Nokia E-62 smartphone with unlimited web, tethering and messaging (yes, there were newer ones out at the time but this one did everything I needed for less money). For the first three months of service I received duplicate bills of *different* amounts every month. Services that I never asked for were added at random and ones I used (such as unlimited messaging) were removed w/o my say-so. Worse, the phone was locked down to an absurd degree..90% of all Symbian software would not install on it. It locked up and rebooted constantly, and as a tethered modem it disconnected so much it was almost useless. I had them exchange the phone but the replacment works only marginally better. The one bright spot is AT&T’s online account management which seems to work OK most of the time. But I have literally been in the local AT&T store every single month fighting them over everything you can imagine. When I ask questions no two associates will give the same answer. They are incompetent to the point of absurdity. Two days ago I walked into the store to make SURE they did not automatically renew my contract when it comes do. The salesgirl tells me I have TWO-year contract. I shut her down instantly, telling her that I had the paperwork to prove I signed a one-year agreement (and paid extra for my phone to do so). She said a manager would call me the next day and sure enough, one actually did. This arrogant woman proceeds to tell me that AT&T hasn’t offered one-year contracts for over two years..long before I got my phone, long before I read the signs on the walls showing 1-yr and 2-yr pricing. Process that for a moment, folks – can you fathom the level of dishonesty at work here? This woman then tells me that if I bring in the paperwork to PROVE that I actually bought what SIGNS ON THE STORE WALL ADVERTISED and which they sold me, THEN she can adjust my contract. Almost everyone I know is with Verizon or Sprint. I foolishly never asked them why. For God’s sake, do not EVER give AT&T your business unless a living nightmare is your idea of a good time.

]]> By: Rick Quill http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-116 Rick Quill Sat, 14 Jul 2007 17:05:23 +0000 http://mrblog.televolution.net/?p=31#comment-116 My problems began when cingular bought out AT&T. While I was with AT&T they were the best and I never had a complaint in over five years with them. Then Cingular bought them out and all I had after that was complaints. Their customer service was a total contradiction. Then they couldn't keep their billing straight. Three months in a row they claimed they didn't receive my payment even though I had the cancelled checks to prove it. Each time they sent a deliquency notice the same day the bill was due and threated to discontinue my coverage in 7 days. My payments had already been mailed in each time. I called and complained but they said they couldn't help. The third time, 5 days after the bill was due, my phone was disconnected with a message telling anyone who called me that my service had been disconnected.<br /> The day they discontinued my service I couldn't get through to an actual person. All I got was a recording saying payment in full plus a reconnect fee was needed before they would resume my service. I remind you that they had received payment in full and my bank statement proved they had been paid. I was so furious I switched to Verizon the very next day. A month later they contacted me and said they wanted their payment. I told them they received it already and forwarded a copy of the cleared check to the email address they gave me. They still said they had no record of payment and that they would have to forward it to a collection agency if I didn't provide them with my credit card number over the phone. I couldn't beleive it!! A cleared check is PROOF of payment but Cingular still didn't agree. The next thing I knew I was getting calls for some collection agency out of Atlanta. At this point I had to threaten to sue if they persisted in the matter and didn't wipe all unfavorable actions off my credit report. I haven't heard anything more from them. This was just about a year ago now. One last note, when I got angry and tried to explain the matter to the collection agency person on the phone (I'll admit I used a few expletives by this time) he didn't want to hear why I refused to pay them and then hung up on me. <br /> <br /> Like I said at the start....AT&T was the best I've seen and had until Cingular bought them out then it was the experience from hell. Dropped calls, billing errors, piss poor customer service (if you can even classify it at "customer service"), etc. Prior to AT&T I'd had Sprint, Qwest, Cellular One, Phase One, and Airtouch. Now I'm with Verizon and have only really had one complaint which was over Assurion's policies and how they handle a lost or damaged phone. But that's a whole different story there. <br /> <br /> My question now is what exactly is the deal with AT&T and Cingular now. First Cingular bought out AT&T and just over a year later AT&T (as I understand it) bought Cingular out. Am I correct in this understanding or what? My problems began when cingular bought out AT&T. While I was with AT&T they were the best and I never had a complaint in over five years with them. Then Cingular bought them out and all I had after that was complaints. Their customer service was a total contradiction. Then they couldn’t keep their billing straight. Three months in a row they claimed they didn’t receive my payment even though I had the cancelled checks to prove it. Each time they sent a deliquency notice the same day the bill was due and threated to discontinue my coverage in 7 days. My payments had already been mailed in each time. I called and complained but they said they couldn’t help. The third time, 5 days after the bill was due, my phone was disconnected with a message telling anyone who called me that my service had been disconnected.
The day they discontinued my service I couldn’t get through to an actual person. All I got was a recording saying payment in full plus a reconnect fee was needed before they would resume my service. I remind you that they had received payment in full and my bank statement proved they had been paid. I was so furious I switched to Verizon the very next day. A month later they contacted me and said they wanted their payment. I told them they received it already and forwarded a copy of the cleared check to the email address they gave me. They still said they had no record of payment and that they would have to forward it to a collection agency if I didn’t provide them with my credit card number over the phone. I couldn’t beleive it!! A cleared check is PROOF of payment but Cingular still didn’t agree. The next thing I knew I was getting calls for some collection agency out of Atlanta. At this point I had to threaten to sue if they persisted in the matter and didn’t wipe all unfavorable actions off my credit report. I haven’t heard anything more from them. This was just about a year ago now. One last note, when I got angry and tried to explain the matter to the collection agency person on the phone (I’ll admit I used a few expletives by this time) he didn’t want to hear why I refused to pay them and then hung up on me.

Like I said at the start….AT&T was the best I’ve seen and had until Cingular bought them out then it was the experience from hell. Dropped calls, billing errors, piss poor customer service (if you can even classify it at "customer service"), etc. Prior to AT&T I’d had Sprint, Qwest, Cellular One, Phase One, and Airtouch. Now I’m with Verizon and have only really had one complaint which was over Assurion’s policies and how they handle a lost or damaged phone. But that’s a whole different story there.

My question now is what exactly is the deal with AT&T and Cingular now. First Cingular bought out AT&T and just over a year later AT&T (as I understand it) bought Cingular out. Am I correct in this understanding or what?

]]> By: Michael Bell http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-115 Michael Bell Sun, 01 Jul 2007 12:47:21 +0000 http://mrblog.televolution.net/?p=31#comment-115 ALL AT&T WIRELESS USERS IN DALLAS, TEXAS, ARE STILL EXPERIENCING A LEVEL 3 NETWORK OUTAGE THAT WAS FIRST REPORTED AT 5AM ON JUNE 30. THIS IS AFFECTING MY NOKIA 6230 HANDSET. WILL OTHER USERS PLEASE COMPLAIN TO AT&T SO THEY WILL FIX THE PROBLEM. I HAVE TALKED TO CUSTOMER SERVICE AT AT&T (FROM A LAND LINE) AND THEY CONFIRM THE LEBVEL 3 NETWORK OUTAGE (VOICE SERVICE CONNECTIVITY). MY WIRELESS HANDSET WILL NOT CLEARLY CONNECT TO CUSTOMER SERVICE USING 611. WHEN I DO CONNECT, ALL I HEAR IS AN ECHO OF WHAT I SAY AND THE RECIPIENT HEARS BUZZING, POPPING, AND SOME GARBLED SPEACH. THIS IS UNACCEPTABLE. OVER 1 DAY WITH NO CELLULAR SERVICE AND COUNTING. ALL AT&T WIRELESS USERS IN DALLAS, TEXAS, ARE STILL EXPERIENCING A LEVEL 3 NETWORK OUTAGE THAT WAS FIRST REPORTED AT 5AM ON JUNE 30. THIS IS AFFECTING MY NOKIA 6230 HANDSET. WILL OTHER USERS PLEASE COMPLAIN TO AT&T SO THEY WILL FIX THE PROBLEM. I HAVE TALKED TO CUSTOMER SERVICE AT AT&T (FROM A LAND LINE) AND THEY CONFIRM THE LEBVEL 3 NETWORK OUTAGE (VOICE SERVICE CONNECTIVITY). MY WIRELESS HANDSET WILL NOT CLEARLY CONNECT TO CUSTOMER SERVICE USING 611. WHEN I DO CONNECT, ALL I HEAR IS AN ECHO OF WHAT I SAY AND THE RECIPIENT HEARS BUZZING, POPPING, AND SOME GARBLED SPEACH. THIS IS UNACCEPTABLE. OVER 1 DAY WITH NO CELLULAR SERVICE AND COUNTING.

]]> By: mayood http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-114 mayood Sat, 14 Apr 2007 03:35:06 +0000 http://mrblog.televolution.net/?p=31#comment-114 where r u from i am in jordan & i want 2 buy samthing from u so.. this is my email mayood_81@hotmail.com where r u from i am in jordan & i want 2 buy samthing from u so.. this is my email mayood_81@hotmail.com

]]> By: jtories http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-113 jtories Sat, 09 Dec 2006 02:41:09 +0000 http://mrblog.televolution.net/?p=31#comment-113 Are you planning to file for Bankruptcy? Is the bank threatening foreclosure? Do you wish you could sue a collection agency and win? Do you need more information about collection laws like the FDCPA? Where you disrespected by a collection agency? Would you like to have your debt wiped clean? Would you like to stick it to the man? Check out www.beatthecollector.com and you too can stick it to the man! Are you planning to file for Bankruptcy? Is the bank threatening foreclosure? Do you wish you could sue a collection agency and win? Do you need more information about collection laws like the FDCPA? Where you disrespected by a collection agency? Would you like to have your debt wiped clean? Would you like to stick it to the man? Check out http://www.beatthecollector.com and you too can stick it to the man!

]]> By: Glenn Dale Kromminga http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-112 Glenn Dale Kromminga Sat, 17 Jun 2006 17:43:12 +0000 http://mrblog.televolution.net/?p=31#comment-112 I was guaranteed 2 free phones by SBC for Cingular Wireless. I was double and triple charged for them. When I cancelled my service with Cingular Wireless & AT&T I was charged termination fees. I have filed fraudulent billing charges against AT&T, SBC & Cingular Wireless at the corporate headquarters of AT&T & Cingular Wireless, FTC, FCC, The US & State Attorney's Office, and the Department of Justice. I was guaranteed 2 free phones by SBC for Cingular Wireless. I was double and triple charged for them. When I cancelled my service with Cingular Wireless & AT&T I was charged termination fees. I have filed fraudulent billing charges against AT&T, SBC & Cingular Wireless at the corporate headquarters of AT&T & Cingular Wireless, FTC, FCC, The US & State Attorney’s Office, and the Department of Justice.

]]> By: Siobhan Ellis http://mrblog.org/2003/07/20/att-wireless-sucks/comment-page-2/#comment-111 Siobhan Ellis Wed, 06 Jul 2005 12:01:10 +0000 http://mrblog.televolution.net/?p=31#comment-111 AT&T/Cingular Wireless send me a bill, after I had terminated my contract, for $6.95. I had left the country, and I wanted everything neat and tidy (you never know IF you'll return). So I paid, I now find out that they were wrong. Can I get my money back (I know it's small)? NO I can't. They do not pay bills less than $10. How many of us are there whoose money they are holding on to? This is stealing! AT&T/Cingular Wireless send me a bill, after I had terminated my contract, for $6.95. I had left the country, and I wanted everything neat and tidy (you never know IF you’ll return). So I paid, I now find out that they were wrong. Can I get my money back (I know it’s small)? NO I can’t. They do not pay bills less than $10. How many of us are there whoose money they are holding on to? This is stealing!

]]>